Every order is backed by our 90-Day Promise. Try Loaded Water, and if it isn't right for you, tell us within 90 days and we'll refund you. No boxes to repack, no shipping labels, no runaround. Below is exactly how that works, in plain language.
You have 90 days from the date you placed your order to request a refund. That's a full three months, which is enough time to actually finish a box and know how you feel about it.
Requests made after day 90 fall outside the guarantee and can't be honored. This window is firm, and it applies to orders purchased directly through drinkloadedrush.com.
Every request gets read by a person on our team. We review each one individually, and we may ask a follow-up question or two if something is unclear. We reserve the right to decline requests that are incomplete, contradictory, or clearly outside ordinary use of the product.
Loaded Water is something you drink, so shipping it back helps nobody. We don't want it returned and we can't accept it.
Open the box. Try every flavor. Use half of it. None of that affects your eligibility, and there's no minimum or maximum number of sticks you need to have left. Please don't mail anything back to us unless a support agent has specifically asked you to, since unsolicited packages can't be received or credited.
The one thing we ask is a real reason. A sentence is plenty. It genuinely helps us improve the formula and the flavors, and it's the only thing standing between your request and your refund.
Reasons we hear and honor all the time:
• The flavor wasn't for you
• It didn't dissolve or taste the way you hoped
• The caffeine was too much, or didn't sit well with you
• You didn't notice the difference you were hoping for
• It just wasn't the right fit
There's no wrong answer here and no reason to overthink it. We're not looking for a justification. We're looking for feedback.
Some situations aren't about whether you liked the product. These are handled separately from the 90-Day Promise and are resolved by replacement or refund once our team confirms what happened.
Damage in transit. Crushed box, split sticks, powder loose in the bag. Send us photos of the product and the shipping packaging and we'll replace it.
Clumping or hardening. Our sticks are shelf-stable, but a package that spends a July afternoon on a hot porch can end up with powder that's set solid. That's not how it's supposed to reach you. Send photos and we'll get a fresh box out to you.
Wrong or missing items. Got the wrong flavor, the wrong pack size, or fewer boxes than you ordered? Send your order number and we'll correct it.
Cancelling before it ships. We can cancel an order any time before it enters fulfillment, which usually means within a few hours of checkout. Once it's picked and packed we can't pull it back, but the 90-Day Promise still covers you once it lands.
Items we can't fulfill. If something you ordered is unavailable, we refund that portion automatically. You don't need to ask.
Once your package leaves our facility it's in the carrier's hands, and we resolve delivery questions using their tracking record.
If tracking shows your package was delivered but you don't have it, give it 24 hours before reaching out. Carriers frequently mark packages delivered ahead of the actual drop-off, and most missing packages surface the next day. If it still hasn't arrived after a full day, contact us and we'll work it out with you.
Where the carrier can't confirm delivery at all, we'll send a replacement at no cost to you. Where delivery is confirmed with proof and the package was later taken from your property, we aren't able to replace it. Theft after delivery is outside what we can control or verify, and your carrier and local police department are the right channels for it. If you'd rather not take the risk, consider shipping to a work address or a secure pickup location.
Address errors follow the same logic. If the carrier misdelivered on their end, we'll replace or refund the order. If the address entered at checkout was incomplete or incorrect, we aren't able to cover a package that was delivered to it. Please double-check your shipping details before confirming, because it's the single most common cause of orders going astray.
If something about the product seems off, whether it's the smell, the texture, or the color, stop using it and contact us with the lot number and best-by date printed on the box. We take these seriously, and our team will look into it properly before responding with a replacement, a refund, or whatever else is appropriate.
Email support@drinkloadedrush.com with:
1. The name and email address used on the order
2. Your order number
3. A short note on what didn't work for you
You'll hear back from a real person within 1 to 2 business days with confirmation or, if we need it, a quick clarifying question.
Approved refunds go back to the original payment method, and we can't redirect them elsewhere. We process on our end within 5 to 10 business days and email you a confirmation the moment it's sent. After that, how quickly it appears on your statement is up to your bank or card issuer, which typically adds a few more days.
This policy is deliberately generous, and it works because the overwhelming majority of customers use it in good faith. A small number don't.
We track refund activity across accounts, payment methods, and addresses. Repeat requests get closer scrutiny. Requests built on false information are denied. Customers who use this policy in bad faith may be refunded once and then declined for future purchases entirely. None of this affects you if you're asking honestly. It simply protects the promise for everyone who is.
Placing an order on drinkloadedrush.com means you've accepted these terms. No signature is needed.
We may revise this policy as our business changes. Whatever version was live on the day you ordered is the one that applies to your order, and later changes won't reduce protection you already have.
Questions About Your Refund?
Email support@drinkloadedrush.com. We'd rather answer beforehand than have you guess.
Loaded Rush Inc.
4375 Fair Lakes Ct, Fairfax, VA 22033, United States