Plans change, and sometimes you catch a mistake thirty seconds after checkout. Here's exactly when we can stop an order, when we can't, and what your options are either way.
Orders can be cancelled any time before they enter fulfillment. In practice that's usually within a few hours of checkout, and always faster than you'd expect, because we process orders quickly so they reach you sooner.
Once an order has been picked, packed, or handed to the carrier, we can no longer stop it. At that point the box is physically moving and nobody on our end can pull it back.
Email support@drinkloadedrush.com as soon as you can, with:
• Your order number
• The name and email address used on the order
• "Cancel order" in the subject line
Speed matters more than detail here. Send the email first and we'll sort out the rest.
We'll confirm by email either that your order has been cancelled or that it was already too far along to stop.
If you want to change your flavor, pack size, or shipping address rather than cancel outright, email us the same way and tell us what you'd like changed. We'll do it if the order hasn't entered fulfillment.
We can't guarantee changes. If an order has already been packed, the only remaining option is the 90-Day Promise once it arrives.
You're not stuck. Every order is covered by our 90-Day Promise.
Wait for it to arrive, then email us within 90 days of your original purchase date to request a refund. You keep the product, there's nothing to ship back, and you'll have your money returned to your original payment method. Full details are in our Returns & Refunds Policy.
Please don't refuse delivery or return the package to the carrier. Refused packages take weeks to find their way back and slow down your refund considerably. Just accept it and email us.
We may cancel an order on our end in a few situations: a product turns out to be unavailable, a payment can't be verified, a shipping address can't be validated, or an order shows signs of fraud or reseller activity.
If that happens, you'll be refunded in full to your original payment method and we'll email you to explain. We're not liable for any loss resulting from an order we decline.
If your order was cancelled before payment was captured, the pending charge simply drops off your statement, typically within a few business days. Nothing is refunded because nothing was ever taken.
If payment had already been captured, we process the refund within 5 to 10 business days and email you a confirmation. How quickly it posts after that depends on your bank or card issuer.
Questions About Cancelling?
Email support@drinkloadedrush.com and a real person will get back to you within 1 to 2 business days.
Loaded Rush Inc.
4375 Fair Lakes Ct, Fairfax, VA 22033, United States