Every order is packed by hand, sealed, and checked before it leaves us, so your Loaded Water arrives fresh and ready to go. Below is exactly how long that takes and what happens at each step.
We process orders within 1 to 2 business days of your payment clearing.
• Orders placed Monday through Friday go into the queue the same day or the next business day.
• Orders placed on weekends or U.S. federal holidays begin processing the next business day.
• During launches, major promotions, or the holiday rush, processing can extend to 4 business days. If that's happening, we'll say so on the site and in your order emails rather than leaving you guessing.
Every box is sealed and checked before it ships. Shipping costs, where they apply to your order, are calculated at checkout before you pay.
United States: most orders arrive within 8 to 10 business days from the day you place them. That window includes our processing time, so you're seeing the full picture rather than just the carrier's portion.
International: most orders arrive within 8 to 12 business days from the day you place them, depending on your destination country and how quickly your local customs office moves.
Note: these are estimates based on what we actually see, not guarantees. Weather, carrier backlogs, customs inspections, and volume spikes can all add days, and none of them are within our control.
The moment your order leaves our facility, you'll receive a confirmation email with your tracking number.
• Tracking links usually take 24 to 48 hours to start showing movement, because carriers scan packages in batches. A link that looks stuck on day one is normal.
• If tracking still hasn't updated after 48 hours, email us and we'll chase it down for you.
• If no confirmation email arrived at all, check your spam and promotions folders first, since that's where it lands most often. Still nothing? Let us know and we'll resend it.
International shipments may be subject to import duties, taxes, or handling fees charged by your country. These aren't included in what you paid us and we have no way to calculate or collect them in advance. They're the responsibility of the person receiving the package.
If a package is refused at customs or goes unclaimed and is returned to us, we can refund the product cost once it's back in our hands, minus any shipping costs already incurred.
Some countries restrict the import of powdered drink mixes and products containing caffeine or collagen. Please check your own country's rules before ordering, because we can't take responsibility for a package held or destroyed by customs.
We hit our delivery windows the large majority of the time, but we aren't liable for delays caused by things outside our reach, including:
• Carrier disruptions or service outages
• Severe weather or natural events
• Customs or import processing on international orders
• Incorrect or incomplete shipping information provided at checkout
If your order is meaningfully past its estimated window, email us anyway. Even when the delay isn't ours, we'll help you sort it out.
Please read your shipping address back to yourself before you hit confirm. Missing apartment numbers and mistyped ZIP codes are the number one reason packages go astray, and once a carrier delivers to the address on the label, our options are limited.
Spotted a mistake after ordering? Email support@drinkloadedrush.com right away. If your order hasn't entered fulfillment yet, we can usually fix it. Once it's packed and scanned, we can't.
• Damaged on arrival: if your order shows up crushed, split open, or otherwise beaten up, send us your order number and a few photos of both the product and the outer packaging. We'll replace it.
• Lost in transit: if tracking stalls out and the carrier can't confirm delivery, contact us and we'll send a replacement at no cost to you.
• Marked delivered but missing: give it 24 hours first, since carriers routinely scan packages as delivered slightly ahead of the actual drop-off. If it hasn't turned up by then, get in touch and we'll help you work through it with the carrier.
Our support team is here to help. Email support@drinkloadedrush.com and a real person will get back to you within 1 to 2 business days.
Loaded Rush Inc.
4375 Fair Lakes Ct, Fairfax, VA 22033, United States